Case Management Customer Expectations Customer Experience Outlook 
SugarCRM
OCTOBER 27, 2022
Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment.
Intercom, Inc.
DECEMBER 10, 2020
Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Those beliefs are at the core of customer success: that it’s about a relationship that goes beyond a transaction between company and customer. On the other hand, customer success is proactive.
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