Zendesk

APRIL 3, 2023

Competition in retail is razor-sharp today, and customers are more than willing to try a new brand if yours doesn’t live up to their expectations. Yet many retailers are willing to risk customer experience when under pressure to deliver profits. 10 effective strategies to improve retail customer engagement 1.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

ClearAction

JUNE 22, 2017

B2B Customer Journey Maps: New Wisdom Lynn Hunsaker. Business-to-business customer experience managers have some advantages: mountains of customer comments on-hand, account managers who practically live with their customer contacts, and executives who want to see substantive improvements in customer experience.

Customer Journey Map 73

Customer Journey Map B2B Outlook VOC 73

SugarCRM

OCTOBER 15, 2021

With 87% of leaders tagging customer experience (CX) as the top growth engine for their business, but only a third of them feeling prepared to address it, it seems there is a lot of room for improvement. Customers have power, and companies have started to see the value of offering them a great experience.

CX 48

CX CRM Artificial Intelligence Invoicing 48

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. This works for a while—when you have only a few customers. Staying with a shared inbox is risky because: It’s difficult to organize and track customer conversations across teams.

Social Media 52

Social Media Outlook Start-ups CX 52

Ameyo Callversations

AUGUST 24, 2022

Conversational chatbots will help businesses in reducing their customer service costs by around 30% ( Chatbots Magazine ). Chatbots Trends and Future Outlook. The AI-based chatbot industry is expected to become the driving force for business communications. Higher Chatbot Adoption Based on Customer Experience (CX).

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

FEBRUARY 9, 2023

Customer churn happens when organizations fail to meet customer expectations. Companies are shifting their priorities from growth at all costs to adding value for their existing customers. Churn rate can be used to indicate your company’s long-term outlooks by identifying changes that adversely affect customer retention.

Net Promoter Score 26

Net Promoter Score Customer Acquisition Outlook Customer Retention 26

Zendesk

NOVEMBER 4, 2021

Digital business transformation is a continual process of using digital technology and digital strategy to fundamentally change your organization’s culture, business and operating processes, and customer experience. No coding is required to add and customize apps—or even create your own.

CRM 52

CRM Social Media Sales Outlook 52

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Customer journey insights are vastly under-utilized. Companies that are reaping full value are using customer experience insights to align their whole business to customers’ expectations. Customer-Focused Mindset.

Customer Journey Map 48

Customer Journey Map Net Promoter Score Social Media NPS 48

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment.

B2B 26

B2B E-commerce CRM CX 26

Shep Hyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. All You Need Is Love.”

Customer Service 14

Customer Service Outlook Customer Loyalty CX 14

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Describe a time when you had to deal with a difficult customer. So, an employee should always try and do everything they can to improve the customer experience.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

One of the best customer service interview questions for managers is…”. What is the worst customer experience situation you’ve ever dealt with? Describe a time when you had to deal with a difficult customer. So, an employee should always try and do everything they can to improve the customer experience.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Those beliefs are at the core of customer success: that it’s about a relationship that goes beyond a transaction between company and customer. On the other hand, customer success is proactive.

B2B 223

B2B Outlook Sales Touchpoint 223