Comm100

SEPTEMBER 10, 2020

SLAs are a way of establishing your customer service goals and making a promise to meet key customer expectations. The nature and expectation of email allows for non-instant response. Reporting helps you keep track of how your team is performing in terms of ticket and case management.

Omnichannel 52

Omnichannel Social Media Case Management Customer Expectations 52

Qualtrics

JULY 18, 2019

The platform automatically creates tickets at the time of survey submission for immediate real-time customer contact. You’ll want to link to your case management system to track feedback all the way to a resolution. Make it part of the customer mindset you want to build for your company.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

SugarCRM

OCTOBER 27, 2022

Adrian Swinscoe is a best-selling author on customer service, experience, and engagement. He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” Top 5 Priorities Leaders Can Take on to Create a Customer-Centric Environment.

B2B 26

B2B E-commerce CRM CX 26

Logicalware

OCTOBER 3, 2023

In fact, 65% of customers find a positive experience to be more influential than great advertising. In these stressful times, more than ever, customers are looking for caring, empathetic customer service. AI chatbots are a pivotal tool for businesses looking to address these customer needs.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

Comm100

NOVEMBER 8, 2018

These are all questions to keep top of mind when planning out your overall customer experience strategy. In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions.

Social Media 51

Social Media AI Machine Learning Technology 51

Intercom, Inc.

DECEMBER 10, 2020

Those beliefs are at the core of customer success: that it’s about a relationship that goes beyond a transaction between company and customer. Nick has developed an equation to describe what he means : customer success (CS) = customer experience (CX) + customer outcomes (CO).

B2B 223

B2B Outlook Sales Touchpoint 223

Zendesk

MAY 11, 2022

From our CX Trends 2022 research, we learned that more than 70 percent of customers expect conversational experiences when engaging with a company, but also that businesses are trailing expectations, with less than 40 percent reporting they can allow a customer to reach out and respond whenever and wherever is convenient.

CRM 98

CRM B2C Compliance B2B 98