Solving the customer success equation: Nick Mehta on delivering value at scale
Intercom, Inc.
DECEMBER 10, 2020
Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. On the other hand, customer success is proactive. It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations.
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