Case Management, Customer Expectations and Touchpoint

Zendesk messaging: Customer service in a digital-first world

Zendesk

JANUARY 31, 2021

Much like we did with email back in the day, we’re here to make messaging customers as simple as messaging your peeps. Support your customers where they already are. Customer expectations have changed drastically over the past year. We call it Zendesk messaging. Automate with a human touch.

Customer Service

Customer Service Case Management AI Touchpoint

Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

DECEMBER 10, 2020

On the other hand, customer success is proactive. It contextualizes user behavior to provide an in-depth understanding of how to improve the customer experience, while managing customer expectations. If a company has lots of small customers, then managing those touchpoints can become challenging as you scale.

B2B

B2B Outlook Sales Touchpoint

Tech Customer Success

Zendesk messaging: Customer service in a digital-first world

Solving the customer success equation: Nick Mehta on delivering value at scale

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