Case Management, Customer Expectations, CX and Outlook

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

SugarCRM

OCTOBER 27, 2022

He also regularly writes for Forbes and is the mind behind top Customer Experience (CX) books “Punk CX” and “How to Wow.” ” At SugarConnected 2022, he put Customer Experience at the top of the operational agenda for modern enterprises. Customers have permanently shifted to digital.

B2B

B2B E-commerce CRM CX

Solving the customer success equation: Nick Mehta on delivering value at scale

Intercom, Inc.

DECEMBER 10, 2020

Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role. Those beliefs are at the core of customer success: that it’s about a relationship that goes beyond a transaction between company and customer. On the other hand, customer success is proactive.

B2B

B2B Outlook Sales Touchpoint

Tech Customer Success

SugarConnected on Tour 2022: Building a Customer-Centric Culture—One Stop at a Time

Solving the customer success equation: Nick Mehta on delivering value at scale

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