article thumbnail

Are You a Customer Experience Action Hero?

ClearAction

Combat is incongruous with customer experience, even in rough and tumble environments. Granted, everyone is doing case management, following up with low survey raters. That's all very nice for a small percentage of your customer base. The science hero may be best for customer experience excellence.

article thumbnail

Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.