Zendesk

JANUARY 31, 2021

This includes all the social messaging channels, messaging for your website and mobile apps, and powerful tools to build chatbots, automation, and case management workflows — all built on an open and flexible platform you can customize to your heart’s content. We call it Zendesk messaging. Automate with a human touch.

Customer Service 98

Customer Service Case Management AI Touchpoint 98

Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” ” “Everything is on Puzzel, easily accessible for me. It’s a breeze to use.” ” “It’s user-friendly, login is a breeze, and everything runs seamlessly.

Technology 59

Technology Technology CX Omnichannel 59

ClearAction

AUGUST 3, 2015

Granted, everyone is doing case management, following up with low survey raters. Manipulation is the name of the game with guile heroes, and in this age of transparency and H2H (human-to-human) necessity, it's not a winning game. Combat is incongruous with customer experience, even in rough and tumble environments.

Customer Experience 80

Customer Experience Customer Experience Management Sports Gaming 80

PeopleMetrics

JANUARY 29, 2014

How about a game of one-on-one? We encourage our clients to include feedback from the VoC program in regular meetings between employees and managers. Using simple case management and closed-loop systems will ensure that action is taken and documented allowing managers and employees to track their progress.

VOC 96

VOC Sports Voice of the Customer Case Management 96

Fonolo

JANUARY 14, 2020

We’d add that she’s one of the most influential women in the customer service game too. Desk is Salesforce’s support software solution, built to handle multi-channel, mobile, case management and productivity. Its’ main focus is helping business leaders to create exceptional customer experiences. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

OCTOBER 27, 2022

We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found. Zac’s Perspective: “First, Tech is changing the game, but it is customers who are changing the rules of engagement.

B2B 26

B2B E-commerce CRM CX 26