Logicalware

FEBRUARY 11, 2024

” “The freedom to work from home and various locations has been a game-changer for me, something we couldn’t do before.” The post Building trust through technology: How Sutton Council delivers on their promise of effortless CX appeared first on Puzzel United Kingdom. It’s a breeze to use.”

Technology 59

Technology Technology CX Omnichannel 59

Zendesk

JANUARY 31, 2021

This includes all the social messaging channels, messaging for your website and mobile apps, and powerful tools to build chatbots, automation, and case management workflows — all built on an open and flexible platform you can customize to your heart’s content. We call it Zendesk messaging. Automate with a human touch.

Customer Service 98

Customer Service Case Management AI Touchpoint 98

ClearAction

AUGUST 3, 2015

Granted, everyone is doing case management, following up with low survey raters. This type "trades swords and guns (or science and technology) for charm, wit, political and/or financial acumen, and an in-depth knowledge of human nature." Yet action is sorely needed! An alternative to an action hero is a guile hero.

Customer Experience 80

Customer Experience Customer Experience Management Sports Gaming 80

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

PeopleMetrics

JANUARY 29, 2014

How about a game of one-on-one? Our surveys generate real-time emails (to read more on that technology, click here ) summarizing customer feedback that are sent to frontline staff and their managers. We encourage our clients to include feedback from the VoC program in regular meetings between employees and managers.

VOC 96

VOC Sports Voice of the Customer Case Management 96

SugarCRM

OCTOBER 27, 2022

We caught up with Volker Hildebrand, SugarCRM SVP Product Management, and Zac Sprackett, Chief Product Officer, to ask where the big innovations in sales technology can be found. Zac’s Perspective: “First, Tech is changing the game, but it is customers who are changing the rules of engagement.

B2B 26

B2B E-commerce CRM CX 26