Case Management Customer Satisfaction Net Promoter Score Sentiment Analysis 
PeopleMetrics
AUGUST 22, 2022
Customer satisfaction surveys have traditionally focused on collecting aggregate data. However, many customers today often feel less than satisfied with this “open-loop system.” The answer to keeping your customers happy is simple: close the loop. Improved satisfaction. Case Management.
SurveySensum
NOVEMBER 11, 2021
It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Data Management. Retently enables you to customize everything in your survey template.
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