Case Management, CX, Sentiment Analysis and Unstructured Data

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. Luke Williams, Qualtrics XM Institute was joined by Matt Dixon, Chief Product and Research Officer of Tethr, to discuss why that is, and how CX leaders can implement it into their own programs. You mention conversations.

Unstructured Data

Unstructured Data Sentiment Analysis CX Machine Learning

Tech Customer Success

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

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