Case Management, Sentiment Analysis and Unstructured Data

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? what are people using this conversational analysis for?

Unstructured Data

Unstructured Data Sentiment Analysis CX Machine Learning

Tech Customer Success

In conversation with Matt Dixon: Use unstructured data to give your CX program the edge it needs

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