PeopleMetrics

MARCH 1, 2017

These qualities should be present in any effective customer feedback management solution as it relates to following up with individual customers: 1. Case Management Tools. Asking managers to take action on real-time customer feedback requires work on their end. Non-Anonymous. Root Cause Tracking.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

ClearAction

MARCH 24, 2017

Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

Fonolo

JANUARY 14, 2020

With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Top Pick: Two questions every customer service manager should be asking every day. You can follow him on Twitter here. Salesforce – Desk.com.

Customer Service 136

Customer Service Contact Center Social Media CX 136