This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Case Management Remove Omnichannel Remove Retail Related Topics
Touchpoint Artificial Intelligence Customer Service CRM Customer Loyalty Customer Experience Contact Center Customer Satisfaction CX Technology More Related Topics >
article thumbnail

Customer story: OPEN cuts response times by 85 per cent with new contact centre

Logicalware

SEPTEMBER 8, 2021

It is also integrated with our case management system, which automatically sets up a case. As a result, the support organisation can conclude the case just like that. “The contact centre is integrated with our CRM system so that we can view the CRM profile of the customer who is calling.

CRM 97
CRM Case Management Sales Customer Experience 97
article thumbnail

Practitioner’s Perspectives from the CX Leaders Trends & Insights: 2022 Corporate Edition

Execs In The Know

MARCH 22, 2023

At Shipt, our customers are either members, shoppers or retailers, and the need to “walk in their shoes” is more important than ever. Sure, we’ve been a company with financial challenges that limited our investment in contemporary omnichannel solutions and other tech stack enablers.

CX 52
CX Contact Center Start-ups Education 52
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 24,000+ Insiders by signing up for our newsletter

About
Webinars
About
Editions
Webinars
Editions
Topics
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024