PeopleMetrics

FEBRUARY 12, 2018

Whether that somebody is visiting a retail bank; having a field service agent visit their home to perform utility service, or even if that somebody is a patient on medication for a rare disease that requires additional support services from a case manager.

CX 64

CX Hospitality Hospitality CEM 64

Logicalware

SEPTEMBER 8, 2021

It is also integrated with our case management system, which automatically sets up a case. As a result, the support organisation can conclude the case just like that. “The contact centre is integrated with our CRM system so that we can view the CRM profile of the customer who is calling.

CRM 97

CRM Case Management Sales Customer Experience 97

Execs In The Know

MARCH 22, 2023

At Shipt, our customers are either members, shoppers or retailers, and the need to “walk in their shoes” is more important than ever. April Obersteller Director of Global Experience: EX + CX Pg. 52 Company culture is a critical component in serving the needs of customers.

CX 52

CX Contact Center Start-ups Education 52

SugarCRM

FEBRUARY 26, 2019

You probably have a symphony of stakeholders – perhaps employees, customers, investors, suppliers, retailers, press, and government bodies. Features to consider: service process and workflow management, case management, service metrics reporting and dashboards, customer satisfaction measurement, self-service.

CRM 43

CRM Social Media Sales Government 43

SugarCRM

DECEMBER 3, 2019

We would’ve simply returned the tent to the retailer and looked for a new one from a different company. So instead, the customer service representative placed our call on hold to check with a manager and see what the company could do. In many instances, the conversation would’ve been over at this point.

Customer Service 34

Customer Service Manufacturing Case Management Retail 34