CEM Customer Experience Customer-Centric Organization Machine Learning 
PeopleMetrics
JULY 20, 2020
Customer experience should be measured the same way - continuously. After all, there is no cash without customers and employees! Start your customer experience feedback program with your most important touchpoint. Start your customer experience feedback program with your most important touchpoint.
PeopleMetrics
JULY 10, 2018
The more important question is this: “As an organization, what can we do today to put the customer first?”. And to really make this really real, each employee at a customer-centric organization should ask themselves this question: “What can I do today to create a better customer experience for our customer?”.
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