Beyond Philosophy

SEPTEMBER 26, 2014

When it comes to optimizing relationships with your Customers, making them feel confident by giving them a positive outlook on the company and maintaining an excellent reputation will do much to promote this confidence. Colin is an international author of Customer Experience Future Trends and Insights. 1 on TripAdvisor?

Sports 130

Sports CEM Outlook Gaming 130

Beyond Philosophy

OCTOBER 24, 2014

At the time they began their Customer Experience improvement process, the concept was relatively new and largely untested. Downie compares their journey to “driving a snowplow for Customer Experience in Scotland.” Embracing the emotional parts of the Customer Experience right from the start.

CEM 119

CEM Outlook Start-ups Customer Experience 119

Beyond Philosophy

OCTOBER 24, 2014

At the time they began their Customer Experience improvement process, the concept was relatively new and largely untested. Downie compares their journey to “driving a snowplow for Customer Experience in Scotland.” Embracing the emotional parts of the Customer Experience right from the start.

Net Promoter Score 74

Net Promoter Score CEM Outlook Customer Retention 74