Beyond Philosophy
SEPTEMBER 26, 2014
When it comes to optimizing relationships with your Customers, making them feel confident by giving them a positive outlook on the company and maintaining an excellent reputation will do much to promote this confidence. Give them all the factual data you can to help them feel safe and secure doing business with you. Blogs Customer Analysis'
Beyond Philosophy
OCTOBER 24, 2014
Leaving behind the “Proprietor’s Outlook.” Follow Colin Shaw on Twitter @ColinShaw_CX The post Five Proven Ways to Increase Your ROI, By the #1 Attraction on Trip Advisor appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. While it is true, this approach is also shortsighted.
Beyond Philosophy
OCTOBER 24, 2014
Leaving behind the “Proprietor’s Outlook.” Downie believes that you get the “right people, and you train them to do things at the right time and in the right way,” and then let them do it. Too many times, management creates hurdles to this and upsets the Experience along the way. While it is true, this approach is also shortsighted.
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