Experience Investigators

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Lumoa

JULY 21, 2022

Finally, we’ll share general steps to improve CX within your organization and discuss what the future holds for the telco customer journey in Europe. Telecom Customer Journey and Experience Management Explained. Customer Loyalty and Retention. Understand Customer Expectations. Deliver an Omnichannel Experience.

Customer Experience 94

Customer Experience CXM CEM Net Promoter Score 94

Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom

JULY 26, 2022

There’s the potential for a positive or a negative customer service experience any time a customer requests direct assistance from a brand – which is why it’s so important for companies to think holistically and strategically about what makes for excellent customer service experiences. What is customer experience management?

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69

SurveySensum

JANUARY 27, 2022

Gather valuable feedback, analyze them, and act on time to improve customer engagement and experience with SurveySensum’s powerful customer experience software. What is Customer Experience software? And when they inform customers of this, they’ll feel valued and satisfied – boosting customer loyalty and retention.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

Beyond Philosophy

JUNE 4, 2015

Having an OmniChannel approach is essential for business today. Join us for our webinar, “ OmniChannel Customer Engagement” on Thursday, May 28 th , to learn more how you can manage your diverse channels in a single model to promote your Customer Experience agenda. What would you add to the list?

E-commerce 141

E-commerce Sports Retail Omnichannel 141