PeopleMetrics

JULY 20, 2020

Depending on your Customer Lifetime Value (CLV), this can be a complete game changer. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This activity alone with make your company 10x more customer-centric. As CEO, he guides the company’s vision and strategy.

CX 163

CX CEM Close the Loop Business Administration 163

PeopleMetrics

MAY 24, 2018

In this book, Sean McDade provides a game plan for how to embed this inside your organization.". Complete the form to receive an email notification when it goes on sale: Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Sean holds a Ph.D.

Customer Feedback 54

Customer Feedback CEM VOC Business Administration 54

PeopleMetrics

JULY 10, 2018

Here’s some gold early in the book—if you remember only what follows, you are already ahead of the game regarding customer listening. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Much more to come on touchpoints later. The Benefits of Customer Listening.

CEM 66

CEM VOC Touchpoint Social Media 66

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Make your tool a playground and explain the rules of the game. Learn from the best. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

PeopleMetrics

MAY 28, 2020

RCA is a game changer. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. His company offers CEM software with advanced machine learning solutions and hands-on analytical support to help companies make sense of their CX data.

CEM 87

CEM VOC Business Administration Machine Learning 87

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64