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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. Social Media You might be wondering why social media is on the list. It’s simple.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? social media You might be wondering why social media is on the list.

article thumbnail

A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. Do you love CEM as much as we do? social media You might be wondering why social media is on the list.