CX Accelerator

FEBRUARY 12, 2018

To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program. So while you’re getting the feedback, you’re understanding underlying emotions as well. 3) Empower customers to provide feedback.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Confirmit

NOVEMBER 16, 2020

Forecasted revenue increase by 22% as a result of actions taken based on customer feedback. Catalent delivers a business-wide Customer Experience Excellence program that covers 80 countries and multiple languages. 93% of new customers onboarded within 14 days in 2020.

VOC 52

VOC Close the Loop Touchpoint Voice of the Employee 52

SurveySensum

MARCH 3, 2022

You may find it easy to collect data manually from a hundred customers. But what about collecting data from the customer feedback is in thousands? There is no point in capturing customer feedback if you are not going to take any action on it. . Well, an efficient voice of the customer tool helps you with it.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

PeopleMetrics

MARCH 13, 2015

Do they have a mechanism for sharing customer feedback with others in the company? There is a growing trend today to move away from annual or bi-annual employee engagement surveys and begin an ongoing dialog with employees about the business. If they can, are you analyzing that feedback and closing the loop with them?

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. With feedback collected from over 60% of its customer base in 2017, Bupa Global has been able to resolve 2,700 customer issues quickly and efficiently, driving positive experiences across the entire customer journey.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40

CX Journey

JULY 10, 2014

You''ll conduct linkage analysis to link customer and employee data, customer feedback with operational metrics, and all data to financial measures. Then close the loop on your own change management process: track and measure your efforts in order to maintain a continuous improvement cycle. I know it''s not.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

Confirmit

MAY 29, 2018

This gives you the ability to build a strategy to approach these 3 groups, for example closing the loop with your Detractors, or leveraging positive word of mouth with your promoters. Take tactical actions to close the loop with individual customers (or a selected group of them). Bain & Company, Inc.,

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40