Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Image by Retently.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Image by Retently.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

JANUARY 27, 2020

On the other hand, most companies believe that there are simply too many calls for contact centers to close the loop with customers at scale. Predictive analytics , a tool built into leading experience management platforms , can unlock the value of closed-loop for companies.

Contact Center 22

Contact Center Predictive Analytics Close the Loop Manufacturing 22