Close the Loop Customer Retention Structured Data Text Analytics 
Lumoa
FEBRUARY 9, 2023
It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints. Image by Retently. After all, a satisfied customer is the best advertising you can have.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Image by Retently. Social media is a powerful tool when it comes to customer experience.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Image by Retently. Social media is a powerful tool when it comes to customer experience.
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