Totango

SEPTEMBER 25, 2020

Once CS teams are alerted, CSMs can more easily engage customers with personalized, context-based touchpoints that meet, and even anticipate, their needs. Close the loop on NPS by following up with an appropriate next step such as meeting with a CSM to review an issue or asking them to leave a review on 3rd party sites.

Close the Loop 57

Close the Loop NPS Hospitality Hospitality 57

SurveySensum

JUNE 15, 2023

Capture customer sentiment consistently across different touchpoints. A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. Call your customers who’re at the churn and try to resolve their issues to retain them – identify the reason, and try to close the loop.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Qualtrics

AUGUST 30, 2021

The HCAHPS ( Hospital Consumer Assessment of Healthcare Providers and Systems ) helped embed strict rules and regulations around how organizations collect and report patient survey data in the US. Are any of these questions written in a way that could be biased or leading ? Use the best method for sending patient survey.

Healthcare 26

Healthcare Close the Loop Hospitality Hospitality 26

PeopleMetrics

DECEMBER 5, 2017

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. It is their responsibility to then “close the loop” by contacting the customer.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Lumoa

SEPTEMBER 10, 2018

Asking for customer feedback in the right time and via the right channel will not only boost your response and accuracy rates ( here’re few extra ideas of how you can improve the response rates ), but also will help you to understand what’s going on in the different customer touchpoints and in the different segments of the customer experience.

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72