Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program
Doing CX Right
SEPTEMBER 5, 2020
I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. The magic happens when companies “close the loop” and tell customers about improvements made because of their responses. This is the theme of my recent Customer Experience book.
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