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2020 Customer Experience: 20 Wishes

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 120
CXM Customer Experience Non-Profits Close the Loop 120
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2020s Customer Value: 20 Wishes

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 90
CXM Non-Profits Close the Loop CX 90
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