ClearAction

OCTOBER 12, 2022

You may have profit sharing or mutual funds or stocks, where each share’s value matters. EPS is ultimate for profit-based brands, but for non-profit and government organizations, Return on Assets or an equivalent metric is the ultimate indicator of excellent management. Then: Why are we allowing that?

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

FEBRUARY 4, 2020

You can see evidence of this in Forrester’s analysis 1 , where they found that stock price for customer experience (CX) leaders grew 34%, in comparison to 5% for CX laggards and 20% for the S&P 500 during the same time period. 1) strategic operationalization, 2) proactive rewards, and 3) holistic dashboards.

Customer Experience 62

Customer Experience Non-Profits Key Driver Analysis CX 62

Qualtrics

AUGUST 25, 2021

Brand Impact Simulator uses a proven methodology — Johnson’s relative weight analysis — to understand the relationship between correlated variables. your key drivers) identified in the key drivers analysis correlate with dependent variables (i.e. brand equity or brand consideration score).

Key Driver Analysis 26

Key Driver Analysis Non-Profits Customer Acquisition Gaming 26

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 90

CXM Non-Profits Close the Loop CX 90