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2020 Customer Experience: 20 Wishes

ClearAction

JANUARY 20, 2020

Trust opens the door for sustained revenue growth. Profitability (cost savings) is the best path to CX-inspired growth. Our 5-year study of CX practices indicated stronger business results when CX insights are a determinant of corporate strategy rather than a subset or unrelated. 9) Refocus on Workflow Leading Indicators.

CXM 120
CXM Customer Experience Non-Profits Close the Loop 120
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2020s Customer Value: 20 Wishes

ClearAction

JANUARY 20, 2020

Trust opens the door for sustained revenue growth. Profitability (cost savings) is the best path to CX-inspired growth. Our 5-year study of CX practices indicated stronger business results when CX insights are a determinant of corporate strategy rather than a subset or unrelated. 9) Refocus on Workflow Leading Indicators.

CXM 90
CXM Non-Profits Close the Loop CX 90
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