ClearAction

OCTOBER 12, 2022

NPS, CSAT, FCR, Health / Effort Score, etc.) You may have profit sharing or mutual funds or stocks, where each share’s value matters. EPS is ultimate for profit-based brands, but for non-profit and government organizations, Return on Assets or an equivalent metric is the ultimate indicator of excellent management.

Key Driver Analysis 62

Key Driver Analysis Non-Profits Net Promoter Score NPS 62

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Profitability (cost savings) is the best path to CX-inspired growth. Non-customer-facing groups create or limit value. Key driver analysis (advocacy index correlation analysis) opens the door to actionability. Key drivers identify areas where non-customer-facing teams can make a difference.

CXM 90

CXM Non-Profits Close the Loop CX 90