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How To Make “Voice of Customer” Your Game Changer

Doing CX Right

OCTOBER 20, 2020

If you have minimal or no budget, then start with manual methods of collecting customer feedback and using the data to inform your business decisions and changes.?? . #3: 3: Close The Loop With Customers . Ask employees for feedback as it serves as a valuable data source, but VoE must never replace VoC. .

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Gaming VOE VOC Close the Loop 69
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Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program

Doing CX Right

SEPTEMBER 5, 2020

I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. You may start with high-level themes but then need to revise surveys to dig deeper so that feedback is actionable.”. This is the theme of my recent Customer Experience book. Or does it?

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VOC VOE Close the Loop Voice of the Customer 52
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