SurveySensum

MAY 19, 2023

By constantly improving the NPS score, banks can ensure strong customer loyalty, leading to customer acquisition and increased revenue. OR, banks could help customers saving money in low-interest accounts switch to better accounts. This helps businesses connect with a diverse customer base.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Callminer

AUGUST 1, 2017

Being responsive and getting back to potential customers in a timely manner. Prospective customers like to feel like they matter. Being responsive, setting follow-up reminders, and doing what you say you are going to do increases customer acquisition and helps the center run more efficiently. Compliance missteps occur.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Intercom, Inc.

MARCH 29, 2022

It’s increasingly becoming the backbone of all customer communications throughout the customer journey; across sales, marketing, and support. So if a billing question came in and we needed somebody from finance, they were there. We now offer European data hosting with our world-class data security and privacy compliance.

Start-ups 118

Start-ups Sales Innovation NPS 118