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Remove Compliance Remove Customer Satisfaction Remove Mystery Shopping Remove Omnichannel
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International Contact Centre Operations Tips & Best Practices

Callminer

JANUARY 18, 2021

Besides nurturing an omnichannel approach to customer care, organisations should carefully consider the operational aspects of their call centres to ensure it is satisfying as many callers as possible, including adequately addressing customer vulnerability. Strive to improve workplace satisfaction to minimise turnover.

Contact Center 226
Contact Center Mystery Shopping Customer Satisfaction AI 226
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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