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Gone Virtual: Recap of the CETX Conference

Callminer

SEPTEMBER 1, 2020

Highlights from the breakout sessions covered studies on improving customer journeys, agent performance and outcomes with VOE and speech analytics from Gant Travel , Double Positive , and The Unlimited as well as an expert panel led by our own AI expert, Rick Britt, on how to transform AI data into action.

VOE 182
VOE Artificial Intelligence Contact Center Entertainment 182
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. Jim Bass is a passionate CX Leader with over 30 years of experience in harnessing the power of VOC and VOE to enhance the customer experience. Website : [link].

Customer Experience 132
Customer Experience CX E-commerce Social Media 132
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