Why Customer Experience Excellence Requires HR Engagement
ClearAction
APRIL 3, 2015
CX governance structure: what does the company need, according to the organization and customers? What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. Customer Experience Governance: Do This, Not That. —@Lynn_Teo. " —@thecxguy. —@thecxguy.
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