Contact Center Customer Acquisition VOC VOE 
SurveySensum
MARCH 4, 2021
In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!
Qualtrics
SEPTEMBER 23, 2019
Foundational voice-of-the-customer (VoC) programs focus on “crawling”, and once you start to “walk” that executive/leader engagement is critical. This can include: Increased customer retention. Greater customer acquisition. When this happens, customers feel like their voice matters. Decreased cost to serve.
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