Contact Center Customer Expectations Machine Learning Structured Data 
VOZIQ
APRIL 21, 2022
This information includes customer data captured from contact center agent notes, surveys, emails, chats, and web forms. Traditional customer retention strategies only use structured data because it’s easier for their models to understand and be trained with.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
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