Contact Center Customer Expectations Mystery Shopping Structured Data 
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
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