Fonolo

NOVEMBER 21, 2017

Now let’s take that scenario and think about how to show the same amount of gratitude to call center agents. Even though employee appreciation may seem like common practice, most contact center agents feel unappreciated and disengaged. In the season of giving thanks, let’s send some love to contact center agents.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Fonolo

JANUARY 22, 2020

Wondering what customer service or contact center conference to attend in 2020? This year, we’ve published our full selection of customer service conferences and contact center summits in North America. Chief Customer Officers USA, Atlanta. X4 Experience Summit, Salt Lake City. Lauderdale.

Customer Service 129

Customer Service Contact Center CX Education 129

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Design Management Institute’s Design Leadership Conference.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 9, 2017

On any given day, contact centers run the risk of experiencing a surge in call volume. When these things happen, call centers must be prepared to address customer needs in a timely and courteous way, despite the challenging situation. Although most companies understand this, they continue to leave customers on hold.

Social Media 59

Social Media Customer Service Contact Center Education 59

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Fonolo

NOVEMBER 23, 2017

Next time you hear “press 1 to get a call-back” take it, you’re doing yourself and the call center a favour. Who Should Attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. Director of CX, UL EHS Sustainability.

Social Media 86

Social Media Contact Center Gaming Customer Service 86