Fonolo

NOVEMBER 21, 2017

Now let’s take that scenario and think about how to show the same amount of gratitude to call center agents. Even though employee appreciation may seem like common practice, most contact center agents feel unappreciated and disengaged. In the season of giving thanks, let’s send some love to contact center agents.

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 9, 2017

On any given day, contact centers run the risk of experiencing a surge in call volume. When these things happen, call centers must be prepared to address customer needs in a timely and courteous way, despite the challenging situation. Although most companies understand this, they continue to leave customers on hold.

Social Media 59

Social Media Customer Service Contact Center Education 59

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. Next time you hear “press 1 to get a call-back” take it, you’re doing yourself and the call center a favour. We’ll talk about: Social Media for Crisis Management.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Fonolo

NOVEMBER 15, 2017

We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. Who Should Attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VP’s & Directors of Web/Social Media.

Customer Service 100

Customer Service Contact Center Social Media Education 100

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks? My Comment: Of course, you listen to your customers!

Customer Service 11

Customer Service Contact Center Social Media Manufacturing 11

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132