DMG Consulting

OCTOBER 25, 2017

Contact Center KPIs: Less is More. Contact centers are typically complex operating environments that require many systems and applications to deliver an outstanding customer experience, cost effectively. I would like to receive the monthly DMG Newsletter. By Donna Fluss.

Contact Center 48

Contact Center Sales Customer Satisfaction Technology 48

DMG Consulting

SEPTEMBER 29, 2017

KPI Guide for Omni-Channel Contact Centers. Contact centers are highly complex operating environments with a lot of moving parts and activities. This KPI Guide for Omni-Channel Contact Centers presents and explains the most useful KPIs for managing customer service, sales and collections contact centers.

Contact Center 48

Contact Center Customer Service Sales Sales Scorecard 48

Zendesk

DECEMBER 30, 2020

Better understand your prospects and their behaviors to understand what drives them, and create more meaningful selling experiences. Wootric (Support) is the customer experience management platform for maximizing customer lifetime value. Call routing, monitoring, and evaluation in one tool.

Artificial Intelligence 65

Artificial Intelligence Scorecard Contact Center Gaming 65