Contact Center Customer Experience Mystery Shopper Structured Data 
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Comparing Chatbot and Agent Metrics – How to Close the Gap. To err is human.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Service KPIs for Agents and Bots. Comparing Chatbot and Agent Metrics – How to Close the Gap. To err is human.
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