MattsenKumar

FEBRUARY 3, 2023

As customer experience (CX) and customer loyalty become increasingly important for businesses, especially contact centers, it is essential to implement quality monitoring strategies to ensure that customer expectations are met. This not only helps to improve CX but can also help to increase customer loyalty.

Mystery Shopping 52

Mystery Shopping CX Contact Center Social Media 52

Callminer

JANUARY 18, 2021

But our clients were willing to explore this opportunity with us because our call center operators were proven to be high-quality, trustworthy employees that were dedicated to customer satisfaction.” Strive to improve workplace satisfaction to minimise turnover.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Callminer

SEPTEMBER 5, 2017

She has a command to write on call center software and new technologies used in contact centers. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour. Nabahat Shanza is a professional content writer for the blog of Dialer360. Angela Megasko.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

SurveySensum

JULY 14, 2020

Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132