Uniphore

DECEMBER 14, 2021

These types of advances are transforming customer experience across contact centers for global enterprises. These types of advances are transforming customer experience across contact centers for global enterprises. ” About Uniphore Uniphore is the global leader in Conversational Automation. .

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

OCTOBER 21, 2021

Uniphore’s integrated Conversational Automation (CA) platform now combines Conversational AI, workflow automation, Robotic Process Automation (RPA), low-code/no-code capabilities and a business friendly UX to transform and democratize customer experiences. Conversational Automation really is the next frontier in digital transformation.

Contact Center 189

Contact Center Education AI Healthcare 189

Execs In The Know

FEBRUARY 16, 2023

Diane Porter, Director of Education and Instructional Design, was clear about why Sallie Mae uses Zenarate simulation training. “We We want our customers to walk away knowing that Sallie Mae did everything in our power to get them the best resolution possible,” said Porter.

AI 52

AI Scorecard Contact Center Compliance 52

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132