Contact Center Customer Survey Machine Learning Net Promoter Score 
CX Accelerator
JANUARY 7, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Let’s look at an example where we see NLP at work in the CX.
Customer Service Life
MARCH 15, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning. This doesn’t happen without NLP.
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Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.
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