CX Accelerator
JANUARY 7, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Let’s look at an example where we see NLP at work in the CX.
Lumoa
JANUARY 24, 2024
Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
JULY 29, 2020
Survey email invitations should include very few words with a couple of key pieces of information: How long will the survey take? What does the customer get (if anything) by taking the time to fill it out? Great surveys also have the first question of the survey (e.g. Sean holds a Ph.D.
Customer Service Life
MARCH 15, 2019
Do terms like NLP and Machine Learning mean anything to you? This is exciting because we communicate with our customers via text whether it’s through inbound support messages, transcribed phone calls, or voice of customer survey responses. Machine Learning. This doesn’t happen without NLP.
Zendesk
FEBRUARY 7, 2022
Consumer analytics provides full visibility into customer behavior. You can learn how people discover and use your products or services and how they interact with your support team. By tracking and analyzing CX metrics like Net Promoter Score® (NPS) and CSAT score, you can see where you’re excelling and where you need to improve.
Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Why are your customers turning away from you? Why is the retention of your customers so high/low? Why is NPS ® going up or down?
Expert insights. Personalized for you.
275 
Let's personalize your content