Customer Survey Machine Learning Net Promoter Score Predictive Analytics 
Zendesk
FEBRUARY 7, 2022
You can gather this information by using an open-ended survey question or by reading reviews and social media comments. After studying the data, you might learn long resolution times are the problem. Predictive analytics. Predictive analytics forecasts what your customers are likely to do based on historical data.
Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Why are your customers turning away from you?
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Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Learn More about the role of AI in CX.
Qualtrics
FEBRUARY 26, 2019
That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. there are all kinds of ways you can pivot analytics and research. How do you go from predictive to prescriptive? So that’s been really cool and fun.
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