Execs In The Know

MARCH 14, 2022

Where should you start when it comes to digital CX transformation? More than likely, you already have data to uncover some of this “low-hanging fruit” to get these optimizations started so it’s best to have that as the primary step when going through this transformation. Focusing can help you cut through your issues.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Execs In The Know

OCTOBER 30, 2022

Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Keynote: FTD’s Digital CX Transformation Amidst a Challenging Backdrop. Lastly, FTD partnered with Gladly for their omnichannel customer communications. Customer Shop Talk Highlights. Fail fast and fail early.

Innovation 52

Innovation Artificial Intelligence AI CX 52

1 to 1

DECEMBER 13, 2021

Internally, the North Star should serve as the core goal and motivational vision you aim to deliver—from the contact center to your website and in-store or app experience. Externally, your North Star comes to life as your CX promise (vow) and poises your customers to recognize your brand.

CX 26

CX Customer Journey Map Customer Retention VOC 26

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Jaakko Männistö – Head Coach at CX Academy. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132