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HOW TO PRACTICALLY CONNECT EX AND CX

CX Accelerator

The real-time, actionable data generated will run laps around any traditional yearly employee survey. In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool. Follow on Twitter - @CustomerIsFirst or LinkedIn.

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Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them

Execs In The Know

We can all probably agree that frontline contact center agents have one of the most challenging and most important roles in an organization. In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason.