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HOW TO PRACTICALLY CONNECT EX AND CX

CX Accelerator

The real-time, actionable data generated will run laps around any traditional yearly employee survey. In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool.

CX 140
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Making Waves: Why Long Term Relationships are at the Heart of our Success

Confirmit

Still, even on those occasions, you can’t fault the enthusiasm… Also on the people front, the report notes that Confirmit is a great partner for firms looking for either DIY or managed service solutions and for firms that want to embrace the power of EX and VoE. Again, people as well as the tech.

VOE 52
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Making Agent Mental Health a Priority: Five Agent Stressors and How to Address Them

Execs In The Know

Examples might include online gaming sessions, virtual games, monthly online lunches, and book/music/movie clubs. Additionally, many companies are now providing ongoing and structured opportunities for employees to participate in virtual (or in-person) exercise and wellness activities such as yoga, meditation, or group walk/runs.